Frequently Asked Questions

How long does shipping take?

Orders are processed and prepared within 24 to 48 hours. Delivery time depends on the destination country or city and the shipping option selected, which will be shown during checkout.

Can I return an item?

Yes, returns are accepted within 15 calendar days from the date you receive your order. The item must be returned in the same condition as received.

How do I make a return?

To initiate a return, please contact us by email or through the contact form. We will provide you with instructions and the return address.

Can the bags have any flaws?

Our bags are carefully selected to be in the best possible condition. However, as pre-owned items, they may show minor signs of use that are clearly shown in the photos and descriptions.

How can I contact customer service?

You can reach us via the website contact form, email (maisonpreloved@hotmail.com), or whattsapp (+34 695 81 18 51). We’ll reply as soon as possible to assist you.