Return & Refund Policy

Effective Date: September 9, 2026

Maison Preloved sells pre-owned luxury goods. Each item is unique and is sold based on the specific condition disclosed in its product listing. Please review all product descriptions, photographs, measurements, condition information, and this Return & Refund Policy carefully before completing your purchase.

1. Final Sale

ALL SALES ARE FINAL. MAISON PRELOVED DOES NOT ACCEPT RETURNS OR EXCHANGES OR PROVIDE REFUNDS, EXCEPT AS REQUIRED BY APPLICABLE LAW.

Because our merchandise is pre-owned, each item is unique and may exhibit signs of prior use, cosmetic wear, aging, patina, or other condition characteristics. We provide photographs and condition information for each item.

By completing a purchase, you acknowledge that you have reviewed the applicable product listing and are purchasing the item as-is in its disclosed pre-owned condition.

Maison Preloved does not accept returns or provide refunds based on buyer preference, change of mind, size, shape, weight, color, style, material, fit, condition, or any other characteristic disclosed or reasonably depicted in the product listing.

2. Damage in Transit

All items shipped by Maison Preloved are fully insured during transit through the applicable shipping carrier. The cost of this shipping insurance is paid by Maison Preloved and is not charged separately to the customer.

If an item arrives damaged as a result of transit, you must contact Maison Preloved within 24 hours of confirmed delivery by the carrier.

Please retain the item and all original packaging, shipping materials, tags, Certificate of Authenticity (COA), and any other documentation included with the shipment. You must provide:

• Your order number;

• Clear photographs of the item and claimed damage;

• Photographs of the shipping box, packaging and location to which the item was delivered; and

• Photographs of any visible damage to the exterior packaging.

Maison Preloved will review the claim and, when applicable, submit and coordinate an insurance claim with the shipping carrier on the customer's behalf.

Transit-damage claims submitted more than 24 hours after confirmed delivery will not be eligible for review by Maison Preloved, and Maison Preloved will not submit a carrier insurance claim on the customer's behalf, except where otherwise required by applicable law.

A transit-damage claim does not constitute a return request and does not independently create a right to return or exchange an item, or receive a refund.

3. Contact Us

Questions or claims regarding this policy may be submitted to:

Maison Preloved Email: support@maisonpreloved.com

Altridge Tech Corp
4435 First Street PMB 104
Livermore, CA 94551