Shipping Policy

Effective Date: September 9, 2026

Thank you for shopping with Maison Preloved. We are thrilled to unite you with your luxury piece. Because of the high value of our curated items, we have specific shipping procedures in place to ensure your purchase arrives securely and safely.

Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are subject to a standard processing time.

• Orders are processed within 1-2 business days of receipt (weekends and holidays not included)

• Orders placed on weekends or holidays will be processed the following business day.

• Please Note: Processing time may be extended if we require additional information from you for fraud prevention or payment verification.

2. Shipping Methods & Delivery Times

We ship via USPS to ensure the secure delivery of high-value items. All shipments are fully tracked and insured.

• Standard (Ground Advantage) Shipping: Estimated delivery within 5-7 business days, depending on the location of the delivery address, and the date and time during which the order was placed. 

• • Priority Mail: Available at an additional cost paid by the customer. Shipping charges are calculated at checkout based on the item’s dimensions and weight, the customer’s delivery location, and the selected shipping service. The estimated delivery timeframe will be displayed at checkout.
  • Priority Mail Express: Available at an additional cost paid by the customer, where available. Shipping charges are calculated at checkout based on the item’s dimensions and weight, the customer’s delivery location, and the selected shipping service. Orders must be placed before the applicable cutoff time to qualify for next-business-day delivery for applicable ZIP codes.

   

Delivery times are estimates and commence from the date of shipping, rather than the date of order. We are not responsible for delays caused by the carrier, weather, or customs.

3. Signature Requirement (Crucial for Luxury)

Due to the high value of Maison Preloved merchandise, direct adult signature is strictly required upon delivery for all orders.

• We cannot waive the signature requirement under any circumstances.

• Please ensure someone is available at the shipping address to sign for the package, whether it is the customer, a trusted adult, friend or family member, or neighbor.

• Failed Delivery Attempts: After the carrier’s first unsuccessful delivery attempt, the customer is responsible for arranging any required redelivery or pickup and for any additional fees or costs associated with redelivery. Maison Preloved is not responsible for additional delivery attempts or redelivery costs.

  The customer may arrange redelivery directly with the carrier or, where available, pick up the package from the carrier’s designated local facility or post office by providing the required shipping information and a valid form of identification.

  If the package is ultimately returned to Maison Preloved due to unsuccessful delivery attempts or failure to collect the package, the customer will be responsible for any return shipping and additional shipping costs, except where otherwise required by applicable law.

4. Shipping Restrictions

To protect against fraud and ensure secure delivery:

• We do not ship to P.O. Boxes, APO/FPO addresses, or freight forwarding companies.

• The shipping address must match the billing address associated with your payment method, or the transaction may be declined or delayed for further verification.

5. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will be active within 24-48 hours (not including holidays and weekends).

6. Lost, Missing, or Damaged Packages

Every item shipped by Maison Preloved is carefully inspected, securely packaged, and fully insured before it leaves our facility.

• Damaged on Arrival: If your order arrives damaged, you must contact us at support@maisonpreloved.com within 24 hours of confirmed delivery. Please retain all original packaging materials and provide detailed photos of the damage to assist us in filing an insurance claim. Please see Section 2 of our Return & Policy for complete requirements and additional details.

• Lost or Missing Packages: If the carrier marks your package as delivered but you have not received it, please contact us immediately. Maison Preloved will initiate an investigation with the carrier. No refund, reimbursement, replacement, or other resolution will be issued while the carrier's investigation is pending. Any resolution will be determined after the investigation is completed, based on the carrier's findings and applicable law.

7. Contact Us

If you have any questions or concerns regarding your order's shipment, please contact us at:

Maison Reluxe

Email: support@maisonpreloved.com

Altridge Tech Corp
4435 First Street PMB 104
Livermore, CA 94551