Frequently Asked Questions
Does Maison Preloved guarantee authenticity?
Yes. Every item is reviewed by specialists before it is listed, with attention to brand details, materials, hardware, stitching, and construction. Authenticity support is included after purchase.
How does Maison Preloved determine the condition of an item?
Our team inspects the exterior, hardware, interior, stitching, and structure, then documents visible wear with clear notes and real photos so you know exactly what to expect.
Can I request more photos or videos before purchasing?
Yes. If you want to see a specific angle, close-up, or condition detail, contact our team before placing your order and we will do our best to help.
Is shipping protected?
Eligible orders include protected shipping and insurance so your piece is packed securely and tracked through delivery.
How are items priced?
We price each piece based on condition, demand, rarity, and current market value, so the listing reflects a fair and transparent assessment.
Do items come with original accessories?
Included accessories are listed on each product page. Dust bags, boxes, straps, certificates, and other extras are photographed and noted when they come with the piece.
What is the return policy?
Return eligibility is listed on each product page and at checkout. If you have a concern after your order arrives, contact our team and we will help you through the next step.
How long does shipping take?
Most orders ship from Los Angeles. Timing depends on the item and destination, and tracking is shared once the package is on its way.